Frequently Asked Questions

 

Technical Troubleshooting Questions and Answers

Below you will find a list of the most commonly asked questions, related to: (1) creating an account and joining a program (2) editing your account information (3) managing your program and (4) contacting your mentor/mentee.

If you prefer having a visual walk-through, including screenshots, of these frequently asked questions and answers, please refer to the 'Program Documents' section in your user account. If you are unsure of where to locate this section, please refer to Section 3 C. of this FAQ page. 

What to do if I don't find the answer?

If you have further questions after reviewing and trying the steps below or are receiving an error code or message, please contact support@enpoint.ca. An En Point Mentorship representative will get back to you within 24 hours.

If you have a question related to your program, but not to the technical use of your mentorship/program platform, please contact your Program Manager. 

 

Section 1: Creating an Account and Joining a Program

A. How to create an account?

1. Click 'Log inbutton in the top right corner of the Mentorship websites homepage.

2. Click 'I want to create an account' and fill out the form with the required information.

3. Once your form is filled out, click 'Create an Account' to register as a user (Mentor or Student) in the system.

 

B. How to join a program once my account has been created?

1. Sign-in to your account.

2. Go to 'Programs' tab at the top right of the website page once you are logged in as a user.

3. Once you have selected your desired “Program”, you will be redirected to a list of questions to fill out. Once completed, you will be entered into the program.

 

Section 2: Editing your Account Information

A. I forgot my password. How to reset my password?

1. Click 'Log in' at the top right corner of your mentorship homepage: 

Edunova Atlantic Canada Study and Stay website: http://atlanticcanadastudyandstay.com

2. Underneath Password, click 'Request new password' and fill out the required information, click 'E-mail new password'. A new temporary password will be sent to your registered e-mail address.

 

B. How to retrieve my forgotten username?

1. Check your confirmation e-mail you received when you registered in your Mentorship program as part of the account creation process. The e-mail outlines the chosen username.

 

C. How to change my password?

1. Sign-in to your account.

2. Select 'Edit' tab on your user account page.

3. In the form, enter your current password and then your new desired password. Confirm your new password and then save the changes.

 

 

Section 3: Managing your Program

A. How to update my progress as a mentee?

To update your progress, there are two options. This video explains the process below.

Option 1.

1. Sign-in to your email account that is registered with your mentorship program account.

2. Click on the 'I have completed this' link in the appropriate ‘upcoming or overdue task’ emails you would have received from the system.  These emails are sent to inform you when a task is “upcoming”, meaning a task has been issued by your program manager to complete. They are also sent when a task is “overdue”, meaning the due date to complete has passed.  Once you have clicked the “I have completed this” in the email, the system will automatically update your progress. 

Option 2.

1. Sign-in to your account

2. At the top, there will be a dashboard including Programs and Technical FAQ's tabs. Please click on the 'Program' tab, then select the program you're registered in.

3. Scroll down to the task you would like to update your progress on, and click the 'I have completed this task' when you have completed the task.

 

B. How to track my progress?

1. Sign-in to your account.

2. Follow the steps above in the “How do I update my progress as a mentee?” section.

 

C. How to access program documents?

1. Sign-in to your account.

2. Click the program that you want to locate the documents for.

3. Select 'Documents' tab on your user account page and your program documents will appear.

 

Section 4: Contacting your Mentor/Mentee

A. How to view mentor's or mentee's contact information?

1. Sign-in to your account

2. Click 'Program' on the top right menu tab 

3. Select/click view for appropriate program (if only in one program, not needed) then you should see ‘contact information’. 

 

If you prefer having a visual walk-through, including screenshots, of these frequently asked questions and answers, please refer to the 'Program Documents' section in your user account. If you are unsure of where to locate this section, please refer to Section 3 C. of this FAQ page.